Terms of Trade

1About These Terms

These Terms of Trade apply to every job carried out by LaserClean NZ ("we", "us"), operated by Braden Bailey, for you ("you", "the customer"). By accepting an estimate, confirming a booking, or having work carried out, you agree to these terms.

Nothing in these terms limits or excludes any right or remedy you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you are acquiring our services as a consumer. Where you are acquiring our services for the purposes of a business, the Business customers paragraph below applies.

Business customers. If you are acquiring our services for the purposes of a business, you agree that the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, to the extent the law allows, and that this is fair and reasonable. This applies when you accept our estimate in writing, including by email or message.

2Estimates

• Prices we give are estimates rather than fixed quotes, unless we specifically confirm a fixed price in writing. Laser cleaning time depends on what's under the surface, which can only be fully seen once work starts.
• Estimates are valid for 30 days from the date given, unless stated otherwise.
• All prices exclude GST. GST is added at 15% on the final invoice.
• The final price may vary from the estimate if the actual contamination, site conditions, or scope of work differs materially from what was described to us when the estimate was given — we will tell you before continuing if this looks likely.
• Callout pricing is banded by drive time from our Kerikeri base and includes the first hour on site. Time beyond that is charged hourly. A generator surcharge applies where mains power is not available.

3Booking, Access & Your Responsibilities

• You are responsible for ensuring we have safe, reasonable access to the item or site at the agreed time.
• Items or areas to be cleaned should be as free as reasonably possible of loose dirt, debris, and vegetation, and must be dry — laser cleaning cannot proceed safely on a wet surface. We can arrange preparatory cleaning as a separate, additional service on request.
• Work area and bystanders. Our laser is a Class 4 laser. Its beam is invisible and can cause permanent eye injury, including from reflections. We mark out a work area with signage and cordon tape, and we run the laser only when the area is clear. You must keep everyone (including your staff, visitors, other contractors, children and pets) outside the work area while we are working, and tell them it is out of bounds. Nobody may enter the work area while the laser is running unless they are wearing the eyewear we supply and we have agreed. We may stop work immediately if anyone enters the work area or the area cannot be kept clear, and we will charge our hourly rate for the time lost. Please move or cover mirrors, glass, bright reflective surfaces, vehicles, boats, washing and other items near the work that could be affected by sparks, dust or reflections. Our generator and compressor make noise and the generator’s exhaust contains carbon monoxide, so we keep them outdoors in a ventilated spot. Please tell us if anyone nearby may be sensitive to noise, dust or fumes. If the work is in or next to a public place, you must arrange permission and any traffic or public access controls needed, and we may decline the job if the area cannot be made safe. Please don’t touch our equipment, cables or hoses.
• You must tell us before work begins about any known hazardous coatings (e.g. lead-based paint), any material that contains or may contain asbestos, or other hazards you are aware of — this may affect how, or whether, the job can safely proceed.
• Our equipment (laser, generator, compressor, extractor) is operated only by our crew.
• For timber and furniture jobs, tell us about any previous finishes, oils or chemical strippers, and keep rags, solvents and other flammable materials away from the work area.
• Site access and conditions. You must make sure we have firm, all-weather access for our ute and trailer to a level, stable area close to the work, with enough clearance, including overhead. Please tell us about site hazards such as livestock, soft or unstable ground, underground services, overhead lines and materials that may contain asbestos. Our vehicle, trailer and equipment are heavy. Where you told us access was suitable, we are not liable for marks, ruts or damage to lawns, driveways, or soft or unsealed ground caused by ground conditions we could not reasonably see. You are responsible for any permissions the work needs (for example from a landlord, marina, boat yard, body corporate, council or neighbour). We may work on a vessel berthed at a pontoon or wharf that gives safe access for our equipment, above the waterline only. We will contain debris and waste, and we do not remove antifouling or other hazardous coatings from a vessel that is afloat. We may decline any job where dust, flakes or waste could enter water or drains. Where you are a business, we will work with you on site health and safety under the Health and Safety at Work Act 2015, and you must tell us about your site rules and hazards. If we cannot safely access the site, we may refuse or reschedule the job, and a callout fee may apply (see Cancellations & Rescheduling).
• Demonstrations. We may demonstrate laser cleaning on an item you choose. A demonstration is a sample only and is not a promise of results on any other job. The item must be ready for the demonstration, and we may refuse or stop at any time if we believe it is unsafe. The laser is a Class 4 laser. Its beam is invisible and can cause permanent eye injury, so stay outside the marked zone unless you are wearing the eyewear we supply, and follow our instructions. You confirm you own the item or can authorise the work, and you have told us about anything on it that could be hazardous (such as lead paint or asbestos) or flammable. We test a small area first, but a demonstration is done at your own risk as to the item.
• Fire risk and dry conditions. Laser cleaning can throw sparks and hot debris. We assess each site on the day. If conditions are unsafe, for example dry or windy weather, fire restrictions, or dry vegetation or combustible material near the work, we may decline or postpone until they are safe, and a callout fee will apply. Please tell us about any fire season restrictions. We keep fire-fighting equipment on hand, and we may ask you to wet down or clear the area first. After work on timber buildings, or wherever there are voids behind the surface, we allow fire-watch time before leaving, which we include in the estimate.
• Animals and stock. You must keep livestock and other animals out of the work area, away from our equipment and away from any dust or waste, until we tell you the work area is clear. We may stop work if animals enter the area, and we will charge our hourly rate for the time lost. You are responsible for the safety of your stock and animals during and after the work.
• Biosecurity. Please tell us before the job about any biosecurity requirements for your property. We will follow your reasonable instructions, and time spent complying with them is chargeable where it goes beyond routine.
• Work at height. You must provide appropriate height safety for any work above ground level, or we can arrange it for you at additional cost. We can supply mobile scaffolding of less than 5 metres at additional cost. Where access needs a certified scaffolder or other contractor, we can arrange it on your behalf and pass on the cost. We may decline any work at height that we cannot do safely.
• Commercial and public sites. Site inductions, safe work method statements and other site paperwork take extra time, and we charge our hourly rate for it. Please discuss any site-specific requirements with us before you accept an estimate. We may decline a site whose requirements we cannot meet, and we are not liable for any loss arising from our inability to work on your site.

4Variations to Scope of Work

• If, once we start, the actual job differs materially from what was described when the estimate was given (e.g. heavier contamination, more items, site access issues), we'll let you know before continuing wherever practical.
• Any additional work beyond the original scope is charged at our standard rates unless we agree otherwise in writing.
• Where a safety issue requires additional work to complete the job safely, we may need to carry that out before we can stop — we'll explain the reason and cost as soon as practical afterwards.

5Cancellations & Rescheduling

• We understand plans change — please give us as much notice as you can if you need to reschedule or cancel.
• Where reasonable notice is given, there is no charge for rescheduling or cancelling a booking.
• Where we have already travelled to site, or a cancellation is made with very short notice, a callout fee may still apply to cover travel and time already committed — we will discuss this with you rather than simply invoice it.
• Timing, weather and equipment. We aim to attend at the agreed time, but dates and timeframes are estimates and depend on weather, site conditions, safety and equipment availability. We may reschedule at no charge if conditions are unsafe or unsuitable (for example rain, wind or a wet surface) or if our equipment fails or needs servicing. To the extent the law allows, we are not liable for delay or for being unable to attend or complete a job, including indirect or consequential loss such as lost income, hire costs or missed deadlines.

6Payment

• Residential and public customers: payment is due immediately on completion of works, unless otherwise agreed in writing.
• Commercial customers: payment is due within 7 days of the invoice date, unless otherwise agreed in writing.
• Payment can be made by direct credit to the account details shown on your invoice.
• Late payment: if payment is not received by the due date, we may charge interest at 10% per annum (calculated daily) on the overdue amount until paid in full.
• Debt recovery: if we need to engage a debt collector or lawyer to recover an overdue amount, you must pay the reasonable costs we actually incur in doing so.
• Deposits: for jobs over $500 we may ask for a deposit. Where we take a deposit, it is refunded if we cancel the job, and otherwise it is applied to your invoice.
• Larger jobs: for larger jobs we may issue progress invoices as the work proceeds. Each is payable on the terms above.

7Your Goods & Insurance

• You are responsible for ensuring any item, vehicle, vessel, or equipment left with us — including for drop-off jobs — is adequately insured for its own value.
• While an item is in our care, custody, or control, it remains at your own risk. We carry our own insurance covering our liability for our own negligence (see Liability, below), but this does not cover the item itself against loss, theft, or damage from other causes.
• If an invoice for a drop-off job remains unpaid, we may retain the item until payment is made in full, in addition to our other rights under these terms.
• Please collect your item within 7 days of us telling you it is ready. After that we may charge reasonable storage costs. If an item remains uncollected after we give you written notice, we may deal with it as the Disposal of Uncollected Goods Act 1975 allows.

8Suspension & Right to Refuse

• We may suspend or decline to start or continue work where: an account is overdue, the site is unsafe, actual site conditions differ materially from what was described to us, or a hazard is disclosed that we are not equipped to manage safely.
• We'll explain why wherever practical. Except where asbestos is involved, work resumes once the issue is resolved.
• We assess each item on site, and we may refuse or stop work at any time if we believe it is unsafe.
• Asbestos: we do not clean any item, surface or area where asbestos has been identified or is suspected. If asbestos is identified or suspected during a job, we will stop work on that item or area immediately and will not continue it. Asbestos testing, assessment and removal are not part of our service and must be arranged by you with a licensed asbestos professional.

9What Laser Cleaning Can and Can't Do

Laser cleaning is a genuinely different process to sandblasting, chemical stripping, or wire brushing, and it gets excellent results on the surfaces it suits — but it isn't automatically the right method for every job, and we'll tell you honestly if we think another approach would serve you better.

10Liability

We carry out all work with reasonable care and skill.

Our liability for any loss or damage arising from our work is limited to the maximum sum actually recoverable under our public liability insurance policy in place at the time of the job.

This limit does not apply, and a higher liability may exist, where the law does not allow it to be excluded — including under the Consumer Guarantees Act 1993 for consumer customers.

We are not liable for pre-existing damage, defects, or weaknesses in an item or surface that are revealed, rather than caused, by our work, provided we have carried out the work with reasonable care.

11Photos of Completed Work

We may take photos or video of work in progress or completed work for our own records, marketing, and portfolio purposes. We won't use images that identify you personally or your specific address without your consent. If you'd rather we didn't photograph your job at all, just let us know before we start.

12Privacy

We collect your name, contact details, and job information in order to provide estimates, carry out work, and invoice you. We don't sell or share your information, and keep it only as long as reasonably needed for business, accounting, and legal purposes.

13Dispute Resolution

• If a disagreement arises, please raise it with us directly first — most issues are resolved quickly this way.
• If it can't be resolved directly, either party may refer the matter to mediation before pursuing other remedies.
• Nothing in this clause stops either party seeking urgent relief, or a consumer from using the Disputes Tribunal or other statutory processes available to them.

14General

• If any part of these terms is found invalid or unenforceable, the rest continues to apply.
• We may update these terms from time to time; the version current at the time of your booking applies to that job.
• These terms, together with your accepted estimate, form the entire agreement between us for that job.

15Contact & Governing Law

These terms are governed by New Zealand law.

LaserClean NZ — Braden Bailey, Sole Trader — NZBN 9429053980304 — GST number 065-101-742
027 450 4588
enquiries@lasercleannz.co.nz
Kerikeri, Northland